MiParc Payment Portal – Distributors Manual


Table of Contents

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Overview


The MiParc Payment Portal is an outward-facing, internet-based web service and user account portal. It enables parking patrons with monthly contracts to remotely access, review and update their parking account information using a standard web browser.

Once a MiParc User Account is created, the account-holder can securely login to their MiParc Payment Portal account to pay monthly parking fees using a credit card (or using a Credit-Card-on-File for auto-recharge accounts). MiParc end-users can transfer funds into their debit accounts, change the method of payment, review charges and credit balances, and more.

The MiParc Payment Portal also allows site administrators and facility managers to remotely control and maintain patron access to parking facilities, to review revenue features, and to generate reports, using a standard web browser.

The different types of MiParc Payment Portal account access (e.g., ADMINISTRATOR, FACILITY MANAGER, USER, GROUP ACCOUNT USER) is controlled by the access rights and credentials granted when the MiParc User Account is created.

User Account Types

Four types of user accounts are available in the MiParc Payment Portal:

  • Administrator: Site administrators have rights to perform all actions in the MiParc Payment Portal, including updating settings for multiple facilities and creating and editing accounts for all other user account types.
  • Facility Manager: Are accounts created by a site administrator and have rights to update settings for their assigned facilities, as well as to review facility-specific information.
  • User: User accounts (i.e., parking patrons) are created in the system by a site administrator. Once the account is active, users can login to the MiParc Payment Portal to manage their parking account online, including choosing parking facilities and making payments.
  • Group Account User: Group Account users also are created in the system by a site administrator. When the individual user account is created, it is assigned to a Group Account. Existing user accounts can be edited and assigned to Group Accounts. Parking fees generated by group account assigned users are applied to the Group Account.

For additional information on user accounts, refer to the MiParc Payment Portal – Operator's Manual.

MiParc Payment Portal – User (Home) screen.

Accessing the MiParc Payment Portal


Logging In/Out


Note:

Site Administrators use the default computer login credentials to access the MiParc Payment Portal and do not need to register a user account. Facility Managers are provided access and credentials by Site Administrators. Users must register an account using the Register hyperlinks in the Logon screen.

To log in or out of the MiParc Payment Portal, follow the steps below.

Logging In

1. Navigate to https://<IP address of server>/MiParc. The Logon screen is displayed.

2. Enter a valid username and password.

3. Click either the Log On button or the Logon hyperlink. The Welcome to our MiParc online bill payment site! (Home) screen is displayed by default.

Other actions in the Logon screen include:

  • Click Home to refresh or return to the Logon screen.
  • Click the Contact Us menu option to view Amano McGann Inc. contact information, including address, phone number and email address.
  • Click About to review information on the current software version and installation.

Logging Out

Click the Log Off hyperlink at the upper-right corner of the web-page to log out.

MiParc Payment Portal – Logon screen.

MiParc Payment Portal – User Home Screen.


Recovering a Username or Password

If assistance is required in recovering an existing username or password:

1. Click the Click here if you forgot your Username/Password hyperlink. The Forgot Username/Password screen is displayed.

2. Enter the last name and email address associated with the existing account and click Submit. An email is sent containing information on the missing username and password.

3. Click the Home menu option to return to the Logon screen.

MiParc Payment Portal – Forgot Username/Password screen.

Site Administrator Functions


Functions and options available to Site Administrators for all site facilities and user accounts are outlined in the sections below.

Using the Home Screen Options

An overview of the current system and user status, as well as Administrator options, are shown on the Welcome Administrator (Home) screen. Functions are available in the main menu bar at the top of the screen and via buttons that appear on the main screen.

AMI Tip!

The main menu options are available from all screens in the MiParc Payment Portal.

Overview information includes:

  • Registered Users: Shows the total number of registered users that have been added to the system. This includes users of all three types (e.g., Administrators, Facility Managers and Users). Refer to the Manage Users sub-section below for further details.
  • Users Online: Shows the total number of registered users of all three user types currently logged into the system.
  • Users Locked Out: Shows the total number of registered users of all three types currently in lock-out status. Users are locked-out when too many failed logins are attempted. Refer to the Manage Users sub-section below for information about unlocking users.
  • Accounts Past Due: The total number of registered users who have an account in past-due payment status, with the total USD dollar amount past due shown in parentheses. Note that the Accounts Past Due field title is also a hyperlink. Click the link to access details on the past-due accounts. Refer to the Reviewing Accounts Past Due sub-section below for further details.

AMI Tip!

The Accounts Receivable module must be installed for Accounts Past Due information to appear.

  • Accounts Due Next 30 Days: The total number of registered users in the system with an account payment due within the next 30 calendar days, with the total USD dollar amount past due shown in parentheses.

AMI Tip!

The Accounts Receivable module must be installed for Accounts Due information to appear.

  • Pending Applications: The total number of potential users who have requested an account, but have not yet been confirmed. Refer to the Manage Users sub-section below for further details on confirming user accounts.

Multiple options are available in both the main menu and via buttons on screen. Click to select the desired function. Options include:

  • Home: Click the Home tab to return to the Welcome Administrator (Home) screen at any time.
  • Settings/Manage Settings: Click either of these options to access general system settings information. The Settings screen is displayed. Refer to the Manage Settings sub-section below for details on system settings.
  • Users/Manage Users: Click either of these options to access registered users' account information. The Registered Users screen is displayed. Refer to the Manage Users sub-section below for details on registered users.
  • Registrations/View Registrations: Click either of these options to access user registration information. The Registrations screen is displayed. Refer to the View Registrations sub-section below for details on user registrations.
  • Messaging/Managing Messaging: Click either of these options to access email template information. The Messaging Email Templates screen is displayed. Refer to the Managing Messaging sub-section below for details on setting up email templates.
  • Hello <username>: Click the <username> hyperlink to access information on the user currently logged in. The Profile screen is displayed. View the current user’s name and email address. Check Email Receipt checkbox to configure the account to receive all receipts via email to the email address listed. Update the current password by clicking Change Password.
  • Contact Us: Click this tab on the main menu to access the Amano McGann, Inc. street address, phone number and email information. The Contact Us screen is displayed with the contact details.
  • About: Click this tab on the main menu to access information about the current version of the MiParc Payment Portal software. The About Amano McGann MiParc screen is displayed.

Good to Know!

The Deactivate button is displayed on the About screen. Clicking this button deactivates the current MiParc Payment Portal subscription. Once the subscription is deactivated, the Deactivate button changes to Activate. Click the Activate button and enter a valid license ID, password, and installation information to reactivate the software.

Warning!

Reactivating the software requires obtaining a new, valid License ID, password and installation information. The subscription cannot be reactivated using previous credentials. Use care when deactivating a subscription.

MiParc Payment Portal – Welcome Administrator home screen.

MiParc Payment Portal – Administrator Profile screen.

MiParc Payment Portal – Contact Us screen.

MiParc Payment Portal – About screen / Deactivate button.


Manage Settings

To manage settings for the MiParc Payment Portal and all available facilities – including general options, credit card setup, host email details, and payment-type settings – select the appropriate tab and follow the instructions below.

Accessing Settings

To access site settings, click the Manage Settings button (Home screen only) or the Settings tab on the main menu. The Settings screen is displayed, which defaults to the General sub-menu tab.

Note:

The name of the currently selected site is displayed in the Site Name field at the top of the Settings screen, regardless of which tab is open.

General Tab

The General tab contains general information for the current site, including management options for what is displayed on customer-facing screens seen by account holders when they login to the MiParc Payment Portal. Fields can be completed, viewed or edited from this tab.

1. Click the General tab. The General configuration settings screen is displayed.

2. Enter, review or update the configuration fields as needed. Fields include:

  • Welcome Text: Enter or edit the text that is displayed on the welcome screen of the customer-facing web-page.
  • Address: Enter or edit the address of the current facility. A second address line is available, if needed.
  • City: Enter or edit the city where the current facility is located.
  • Country: From the drop-list, select the county where the current facility is located.
  • State/Province: From the drop-list, select the state or province where the current facility is located.
  • Postal Code: Enter or edit the zip code or postal code for the current facility.
  • Phone Main: Enter or edit the primary telephone number for the current facility.
  • Help: Enter or edit a help telephone number for the current facility, if applicable.
  • Fax: Enter or edit a fax number for the current facility, if applicable.
  • Site Icon: Enter or edit the filename of an icon image to be displayed on the customer facing web-pages.
  • Site Logo: Enter or edit the filename of a logo image to be displayed on the customer facing web-pages.

AMI Tip!

To be visible on MiParc Payment Portal web-pages, both the Site Icon or Site Logo images must be saved to the folder c:\amanomcgann\miparc\images. Be aware that an oversized image will distort the web-pages where they appear.

  • Verification Error Text: Enter or edit the text that will be displayed to the customer if they fail to provide the correct registration information when creating an account.
  • Email: Enter or edit the default primary email address to be used by the current site.

3. Click Reset to restore the fields to the last saved setting and reject all recent changes. Click Save to save the changes.

Credit Card Tab

The Credit Card tab contains information about credit cards used in the system, including a unique client identifier and the address used to link to the OPUSCharge application (required for credit cards). Fields can be completed, viewed or edited from this tab.

1. Click the Credit Card tab. The Credit Card configuration settings screen is displayed.

2. Enter, review or update the fields as needed. Fields include:

  • Client GUID: Enter or edit the Globally Unique Identifier (GUID) for the client.
  • Remote Address: Enter or edit the address to be used to link the MiParc Payment Portal to the OPUSCharge application.

AMI Tip!

Each OPUSCharge account is allowed to link to one credit card.

3. Click Reset to restore the fields to the last saved setting and reject all recent changes. Click Save to save the changes.

Email Tab

The Email tab contains information for site email setup and rules to be applied when customers login to the system. Fields can be completed, viewed or edited from this tab.

1. Click the Email tab. The Email configuration settings screen is displayed.

2. Enter, review or update the fields as desired. Fields include:

  • Host Email Address: Enter or edit the email address from which site emails will be sent to customers.
  • UserID: Enter or edit the user identification to be used for accessing the server for the site email account. Note that this is only required if the Login Required? checkbox below is selected.
  • Password: Enter or edit the user password to be used for accessing the server for the site email account. Note that this is only required if the Login Required? checkbox below is selected.
  • Login Required?: Click to select the checkbox if a login is required for users to access the server for the site email account. Leave unchecked if a login is not required.
  • Port: Enter or edit the appropriate port for the host email account to use.
  • Server: Enter the address of the server for the host email account to use.
  • Use SSL?: Select the checkbox if SSL will be used in accessing the site email account. Leave unchecked if SSL will not be used.

3. Click Reset to restore the fields to the last saved setting and reject all recent changes. Click Save to save the changes.

Payments Tab

The Payments tab contains information on whether the site will make use of contract customer accounts, debit customer accounts, both or neither. Fields can be completed, viewed or edited from this tab.

1. Click the Payments tab. The Payments configuration settings screen is displayed.

2. Enter, review or update the fields as needed. Options include:

  • Contract Payment: Select the checkbox if the contract payment type will be in use at the site. Leave unchecked if the contract payment type is not used.
  • Debit Payment: Select the checkbox if the debit payment type will be in use at the site. Leave unchecked if the debit payment type is not used.

AMI Tip!

Either or both contract and debit payment types can be selected. However, if neither is selected, users will be unable to make payments of any kind from their account.

3. Click Reset to restore the fields to the last saved setting and reject all recent changes. Click Save to save the changes.

MiParc Payment Portal – Settings/General tab.

MiParc Payment Portal – Settings/Credit Card tab.

MiParc Payment Portal – Settings/Email tab.

MiParc Payment Portal – Settings/Payments tab.


Manage Users

To manage settings for all users of a selected site – including adding or editing user accounts and types, removing users, and resetting user passwords – follow the procedures below.

Four types of user accounts are available in the MiParc Payment Portal:

  • Administrator: Site administrators have rights to perform all actions in the MiParc Payment Portal, including updating settings for multiple facilities and creating and editing accounts for all other user account types.
  • Facility Manager: Are accounts created by a site administrator and have rights to update settings for their assigned facilities, as well as to review facility-specific information.
  • User: User accounts (i.e., parking patrons) are created in the system by a site administrator. Once the account is active, users can login to the MiParc Payment Portal to manage their parking account online, including choosing parking facilities and making payments.
  • Group Account User: Group Account users also are created in the system by a site administrator. When the individual user account is created, it is assigned to a Group Account. Existing user accounts can be edited and assigned to Group Accounts. Parking fees for group account assigned users are applied to the Group Account.

Accessing User Accounts

To access user account settings, click the Manage Users button (Home screen only) or the Users tab on the main menu. The Registered Users screen is displayed.

Fields and options on the Registered Users screen include:

  • User Name: Username of the user.
  • User Type: Type of user account (e.g., Site Administrator, Facility ManagerUser, or Group Account User).

Good to Know!

The Facility Manager type is shown as a hyperlink that links to options for assigning facilities. Refer to the Setting Facilities for Facility Managers sub-section below for further details.

  • Email: Primary email address for the user.
  • Online: Current log-on status (online or not) of the specific user.
  • Locked: Current access status (locked-out or not) of the specific user.
  • Login: Last login date for the specific user.
  • Delete: Click the Delete  icon next to the appropriate user to delete the user account from the system.
  • Reset: Click the Password Reset  icon next to the appropriate user to send an automated email with password reset information to the email address on file for that specific user.

Other actions on this screen include:

  • From the drop-list in the upper-left of the screen, select the number of items to be displayed at once.
  • All fields can be sorted in ascending or descending order by clicking the Arrow icon next to the field title.
  • Enter a search term in the Search field. If matching text is found, the screen will display only those entries that match the search term. If no matches are found, a blank field is displayed. Delete the text in the Search field to return to the full list.
  • When more than one page of data is available, click the numbered buttons in the lower-right corner of the screen to jump to a specific page. Click the First, Previous, Next, or Last buttons to move to the specified page.

Adding Users

To add new user accounts to the system, follow the steps below.

Good to Know!

Only site administrators are able to create new users. New users created from this screen can be Administrator or Facility Manager types only.

Normal MiParc Payment Portal users (account holders) are created in the system when the patron requests that a new account be created and a site administrator validates the account request.

1. From the Registered Users screen, click Add User. The Add User screen is displayed.

2. Complete the fields on the Add User screen. Fields include:

  • User Type: From the drop-list, select whether the new user will be an Administrator or a Facility Manager type. Note that facilities must be assigned for any new Facility Manager accounts. Refer to the Setting Facilities for Facility Managers sub-section below for additional details.
  • Email Address: Enter a valid primary email address for the new user.
  • User Name: Enter a username that the new user will use when logging onto the system.
  • Password: Enter a password that the new user will use when logging onto the system. Passwords must be a minimum of six characters in length.
  • Confirm Password: Re-enter the password to confirm the change.

3. Click Add to create the new user account. Click Cancel to exit without saving.

Adding Group Account Users

To add new group account users to the system, follow these steps:

1. Log into MiParc as a site administrator.

2. From the Registered Users screen, click Add User. The Add User screen is displayed.

3. Change User Type to Group Account User.

4. Enter the Account information 

5. Click Add

The MiParc group user account is now active and the user can log in.

MiParc Payment Portal – Registered Users screen.

MiParc Payment Portal – Add User screen.


Assigning Facilities to Facility Managers

For Facility Managers, specific facilities must be assigned to the user account. The Facility Manager will then have access to the details for all chosen facilities. To assign facilities to Facility Managers:

1. From the Registered Users screen, locate the specific Facility Manager user account to which to assign the facility.

2. The type name in the User Type for Facility Managers is a hyperlink. Click the link. The Facilities window is displayed.

3. Click to select the specific facilities from the list to which this Facility Manager will have access. Use Ctrl+click to select multiple facilities.

4. Click Submit to save the configuration and grant the Facility Manager access to the selected facilities. Click Cancel to exit without saving.

Deleting Users

To delete users from the system:

1. From the Registered Users screen, next to the appropriate user account, click the Delete  icon. A confirmation pop-up window is displayed.

2. Click Delete and the user account is removed. Click Cancel to exit without deleting.

Resetting User Passwords

It may be necessary to reset a user password, either because the account-holder requested it or to unlock a locked user account (a locked-out occurs when too many failed logins are attempted).

To reset a user password:

1. From the Registered Users screen, next to the appropriate user account, click the Password Reset  icon. A confirmation pop-up window is displayed,

2. Click Reset Password and the user password is reset. The account-holder receives a notification sent to the email address on file. Click Cancel to exit without resetting the password.

MiParc Payment Portal – Setting Facilities screen.

MiParc Payment Portal – Deleting Users screen.


View Registrations

To view all user registrations for the currently selected site – including approved, pending, waiting, and rejected registrations – follow the instructions below.

To access the site registrations, click the View Registrations button (Home screen only) or the Registrations tab on the main menu. The Registrations screen is displayed, which defaults to the Approved sub-menu tab.

Tabs on the Registrations screen include:

  • Approved: A list of all registered users who have requested and received approved user accounts.
  • Pending: A list of all user requests for registered accounts for which the standard registration process is not yet complete.
  • Waiting: A list of all user requests for registered accounts for which something was flagged as unusual and the user has been instructed to provide additional information before the typical registration process can resume.
  • Rejected: A list of all rejected user requests for a registered account.

All tabs contain the same fields with specific information based on which tab was selected. Fields and options on all Registrations screen tabs include:

  • Account Number: Unique identifier for the specific user or potential user.
  • User Name: Username of the user or pending user.
  • First Name: First name of the user or pending user.
  • Last Name: Last name of the user or pending user.
  • Facility Name: Name of the specific facility or facilities to which an approved user has been granted access, or to which pending users have requested access.
  • View Registration: Click the View Registrations  icon to access a photo of the user’s vehicle that has been uploaded into the system, if applicable.

Note:

Some facilities require that a photo of the primary vehicle associated with the user account be supplied by the user when requesting an account.

Other actions on this screen include:

  • From the drop-list in the upper-left of the screen, select the number of items to be displayed at once.
  • All fields can be sorted in ascending or descending order by clicking the Arrow icon next to the field title.
  • Enter a search term in the Search field. If matching text is found, the screen will display only those entries that match the search term. If no matches are found, a blank field is displayed. Delete the text in the Search field to return to the full list.
  • When more than one page of data is available, click the numbered buttons in the lower-right corner of the screen to jump to a specific page. Click the First, Previous, Next, or Last buttons to move to the specified page.

MiParc Payment Portal – Registrations/Approved tab.


Manage Messaging

Follow the instructions below to manage email message templates for the currently selected site, including which facilities to include for messaging emails and automatic text options for user approval, rejection, and wait-list emails.

Accessing Messaging

To access the message email template settings, click the Manage Messaging button (Home screen only) or the Messaging tab on the main menu. The Messaging Email Templates screen is displayed, which defaults to the Approve Account sub-menu tab.

Setting Up and Editing Messaging Templates

Follow the procedure below to create or edit automatic message email templates for use when approving, rejecting, or wait-listing customers.

1. Select the facility group or facility to which the message email template will apply, or currently applies. In the Facility Structure screen, click the appropriate facility group. For example, selections can include City, County, or Unassigned. The facilities assigned to that facility group are displayed. If any existing template text exists, it will be displayed in the Edit [message type] Message pane.

  • If the message email template should apply to the entire facility group, leave the facility group selected.
  • To create or edit a message for a specific facility within the group, click again to select the appropriate facility. If any existing template text exists, it will be displayed in the Edit [message type] Message pane.

2. Select the type of message email template to create or edit by clicking the appropriate sub-menu tab. Tab options include:

  • Approve Account: The text in this message email template is automatically sent to a user who has applied for a registered account and been approved.
  • Reject Account: The text in this message email template is automatically sent to a user who has applied for a registered account and been rejected.
  • Waiting List: The text in this message email template is automatically sent to a user who has applied for a registered account and been moved to a wait-list while further action or investigation is undertaken.

3. On the selected message email template tab, in the Edit [message type] Message pane, enter or edit the template text as needed. Be aware that Live Data Tags will create a tag in the template text that will autofill the correct wording, based on the account information for the user and the type of tag selected. Add Live Data Tags to the template text by positioning the cursor in a desired location in the text and clicking the appropriate button under the Live Data Tags heading. Options include:

  • First Name: This tag automatically populates the account-holder's first name in the desired location in the template text.
  • Last Name: This tag automatically populates the account-holder's last name in the desired location in the template text.
  • Facility Name: This tag automatically populates the currently selected facility name in the desired location in the template text.
  • Application Link: This tag automatically populates a link to a selected application in the desired location in the template text.

4. Click Save to save changes to the message email template and place it into use. Click Reset to restore the pane to the last saved setting and reject all recent changes.

MiParc Payment Portal – Email Messaging/Approve Account tab.

Reviewing Accounts Past Due

To see specific information on any registered user accounts across multiple facilities that are past due:

1. From the Home screen, click the Accounts Past Due hyperlink. The Registered Accounts Past Due screen is displayed.

2. Review the information on any past-due accounts. Fields include:

  • Account ID: The unique identification for the specific past-due account.
  • Account Number: The unique account number or name for the specific past-due account.
  • First Name: The first name of the past-due account-holder.
  • Last Name: The last name of the past-due account-holder.
  • Balance Due: The current outstanding balance due on the specific registered account.
  • Paid Thru: Date through which the registered contract account is paid and access by the user to the facility or facilities is still available.
  • Days Past Due: Number of days that the specific registered account has been in past-due status.

Other actions on this screen include:

  • From the drop-list at the upper-left of the screen, select the number of items to be displayed at once.
  • All fields can be sorted in ascending or descending order by clicking the Arrow icon next to the field title.
  • Enter a search term in the Search field. If matching text is found, the screen will display only those entries that match the search term. If no matches are found, a blank field is displayed. Delete the text in the Search field to return to the full list.
  • When more than one page of data is available, click the numbered buttons in the lower-right corner of the screen to jump to a specific page. Click the First, Previous, Next, or Last buttons to move to the specified page.

MiParc Payment Portal – Accounts Past Due screen.

Facility Manager Functions


Functions and options available to Facility Managers for the specific facilities to which they have been assigned are outlined in the sections below.

Using the Home Screen Options

An overview of the current facility and user status, plus facility manager options, is displayed on the Welcome Facility Manager (Home) screen. Functions are available in the main menu bar at the top of the screen and via buttons shown on the main screen.

AMI Tip!

The main menu options are available from all screens in the application.

Overview information includes:

  • Registered Users: The number of registered users that have been added to the facility.
  • Users Online: The number of registered users for the facility currently logged into the system. 
  • Users Locked Out: The number of registered users for the facility currently in a locked-out status in the system. Users are locked out when too many failed logins are attempted.
  • Accounts Past Due: The number of registered users for the facility who have an account in past-due payment status, with the total USD dollar amount past due shown in parentheses. Note that the Accounts Past Due field title is also a hyperlink. Click the link to access details on the past-due accounts. Refer to the Reviewing Accounts Past Due sub-section below for further details.
  • Accounts Due Next 30 Days: The overall number of registered users for the facility with an account payment due within the next 30 calendar days, with the total USD dollar amount past due shown in parentheses.

AMI Tip!

The Accounts Receivable module must be installed for Accounts Past Due information to appear.

  • Pending Applications: The number of potential users who have requested an account but have not yet been confirmed.

Multiple options are available in both the main menu and via buttons on screen. Click to select the function needed. Options include:

  • Home: Click the Home tab to return to the Welcome Facility Manager (Home) screen at any time.
  • Registrations/View Registrations: Click either of these options to access user-registration information. The Registrations screen is displayed. Refer to the View Registrations sub-section below for details on user registrations.
  • Messaging/Managing Messaging: Click either of these options to access email-template information. The Messaging Email Templates screen is displayed. Refer to the Managing Messaging sub-section below for details on setting up email templates.
  • Hello <username>: Click the <username> hyperlink to access information on the user currently logged in. The Profile screen is displayed. View the current user’s name and email address. Check the Email Receipt checkbox to configure the account to receive all receipts via email to the email address listed. Update the current password by clicking Change Password.
  • Contact Us: Click this tab on the main menu to access the Amano McGann, Inc. street address, phone number and email information. The Contact Us screen is displayed with the contact details.
  • About: Click this tab on the main menu to access information about the current version of the MiParc Payment Portal software. The About Amano McGann MiParc screen is displayed.


Good to Know!

The Deactivate button is displayed on the About screen. Clicking this button deactivates the current MiParc Payment Portal subscription. Once the subscription is deactivated, the Deactivate button changes to Activate. Click the Activate button and enter a valid License ID, password, and installation information to reactivate the software.

Warning!

Reactivating the subscription requires obtaining a new, valid License ID, password, and installation information. The subscription cannot be reactivated using previous credentials. Use care when deactivating a subscription.

MiParc Payment Portal – Facility Manager (Home) screen.

MiParc Payment Portal – Administrator Profile screen.

MiParc Payment Portal – Contact Us screen.

MiParc Payment Portal – About screen.

View Registrations

Follow the instructions below to view all user registrations for the facility, including approved, pending, waiting and rejected registrations.

To access the site registrations, click the View Registrations button (Home screen only) or the Registrations tab on the main menu. The Registrations screen is displayed, which defaults to the Approved sub-menu tab.

Tabs on the Registrations screen include:

  • Approved: A list of all registered users who have requested and received approved user accounts.
  • Pending: A list of all user requests for registered accounts for which the standard registration process is not yet complete.
  • Waiting: A list of all user requests for a registered accounts for which something was flagged as unusual and the user has been instructed to provide additional information before the normal registration process can resume.
  • Rejected: A list of all rejected user requests for a registered account.

All tabs contain the same fields with specific information based on which tab was selected. Fields and options on all Registrations screen tabs include:

  • Account Number: Unique identifier for the specific user or pending user.
  • User Name: User name of the user or pending user.
  • First Name: First name of the user or pending user.
  • Last Name: Last name of the user or pending user.
  • Facility Name: Name of the specific facility or facilities to which an approved user has been granted access or to which pending users have requested access.
  • View Registration: Click the View Registrations  icon to access a photo of the user’s vehicle that has been uploaded into the system, if applicable.

Note:

Some facilities require that a photo of the primary vehicle associated with the account be supplied by the user when requesting an account.

Other actions on this screen include:

  • From the drop-list in the upper-left of the screen, select the number of items to be displayed at once.
  • All fields can be sorted in ascending or descending order by clicking the Arrow icon next to the field title.
  • Enter a search term in the Search field. If matching text is found, the screen will display only those entries that match the search term. If no matches are found, a blank field is displayed. Delete the text in the Search field to return to the full list.
  • When more than one page of data is available, click the numbered buttons in the lower-right corner of the screen to jump to a specific page. Click the First, Previous, Next, or Last buttons to move to the specified page.

MiParc Payment Portal – Registrations/Approved tab.

Manage Messaging

Follow the instructions below to manage email message templates for the currently selected site, including which facilities to include for messaging emails and automatic text options for user approval, rejection, and wait-list emails.

Accessing Messaging

To access the message email template settings, click the Manage Messaging button (Home screen only) or the Messaging tab on the main menu. The Messaging Email Templates screen is displayed, which defaults to the Approve Account sub-menu tab.

Setting Up and Editing Messaging Templates

To create or edit automatic message email templates for use when approving, rejecting, or wait-listing customers, follow the procedure below.

1. Select the facility group or facility to which the message email template will apply, or currently applies. In the Facility Structure screen, click the appropriate facility group. For example, selections can include City, County, or Unassigned. The facilities assigned to that facility group are displayed. If any existing template text exists, it will be displayed in the Edit [message type] Message pane.

  • If the message email template should apply to the entire facility group, leave the facility group selected.
  • To create or edit a message for a specific facility within the group, click again to select the appropriate facility. If any existing template text exists, it will also be displayed in the Edit [message type] Message pane.

2. Select the type of message email template to create or edit by clicking the appropriate tab. Tab options include:

  • Approve Account: The text in this message email template is automatically sent to a user who has applied for a registered account and been approved.
  • Reject Account: The text in this message email template is automatically sent to a user who has applied for a registered account and been rejected.
  • Waiting List: The text in this message email template is automatically sent to a user who has applied for a registered account and been moved to a wait-list while further action or investigation is undertaken.

3. On the selected message email template tab, in the Edit [message type] Message pane, enter or edit the template text as needed. Be aware that Live Data Tags will create a tag in the template text that will autofill to the correct wording based on the account information for the user and the type of tag selected. Add Live Data Tags to the template text by positioning the cursor in the desired location in the text and clicking the appropriate button under the Live Data Tags heading. Options include:

  • First Name: This tag automatically populates the account-holder's first name in the desired location in the template text.
  • Last Name: This tag automatically populates the account-holder's last name in the desired location in the template text.
  • Facility Name: This tag automatically populates the currently selected facility name in the desired location in the template text.
  • Application Link: This tag automatically populates a link to a selected application in the desired location in the template text.

4. Click Save to save changes to the message email template and place it into use. Click Reset to restore the pane to the last saved setting and reject all recent changes.

MiParc Payment Portal – Email Messaging/Approve Account tab.

Reviewing Accounts Past Due

To see specific information on any registered user accounts across multiple facilities that are past due:

1. From the Home screen, click the Accounts Past Due hyperlink. The Registered Accounts Past Due screen is displayed.

2. Review the information on any past-due accounts. Fields include:

  • Account ID: The unique identification for the specific past-due account.
  • Account Number: The unique account number or name for the specific past-due account.
  • First Name: The first name of the past-due account holder.
  • Last Name: The last name of the past-due account holder.
  • Balance Due: The current outstanding balance due on the specific registered account.
  • Paid Thru: Date through which the registered contract account is paid and access to the facility or facilities by the user is still available.
  • Days Past Due: Number of days that the specific registered account has been in past-due status.

Other actions on this screen include:

  • From the drop-list at the upper-left of the screen, select the number of items to be displayed at once.
  • All fields can be sorted in ascending or descending order by clicking the Arrow icon next to the field title.
  • Enter a search term in the Search field. If matching text is found, the screen will display only those entries that match the search term. If no matches are found, a blank field is displayed. Delete the text in the Search field to return to the full list.
  • When more than one page of data is available, click the numbered buttons in the lower-right corner of the screen to jump to a specific page. Click the First, Previous, Next, or Last buttons to move to the specified page.

MiParc Payment Portal – Accounts Past Due screen.