Pro+ PARCS Software – Quick Install Guide


Table of Contents

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Server Preparation


Note:

The iParc Pro + Greece 11 release is supported on Windows Server 2019 with Microsoft SQL 2019. If you are running Windows Server 2016, you can install the new Greece 11 software system or system updates. However, to avoid difficulties when the earlier versions expire, if you are running Windows Server 2012 R2 with Microsoft SQL 2012, you should run new installs of Windows Server 2019 with Microsoft SQL 2019 followed by the iParc Pro+ PARCS software installation, as detailed in this document.

SQL Server Preparation

1. Install the latest version of Windows Server 2019 Operating System.

2. Run the AMI OS Prep Utility on the SQL Server. Record the new password in a safe place for future use.

Important!

Do NOT install IIS on the SQL Server. Installing IIS on the SQL Server violates rules of PCI compliance.

AMI Tip!

During the SQL Server software installation, the program asks to assign service/user accounts to the SQL services. Please consult the site's IT Administrator to determine what service/user is required. AMI recommends using the Network Service user, but the selection is determined by the site's Network Administrator.

3. Install the Microsoft SQL 2019 software on the designated SQL Server.

  • Individually install each component by selecting SQL Server Feature Installation in the Setup Role menu.
  • Once the Features Selection screen is reached, place a check beside the following components:

 Database Engine Services

 Client Tools Connectivity

 Client Tools Backwards Compatibility

 Management Tools – Basic

 Management Tools – Complete

  • Consult the site's IT staff for the name to give the SQL Server in the Instance Configuration screen.
  • Use the facility-determined user when entering the account for all SQL services during the Server Configuration – Service Accounts portion of the SQL install.
  • Add the user AMI Admin and the local IT Administrator to the list of SQL Server administrators.
  • Add a password for the 'sa' user. Record the new password in a safe place for future use.

4. Continue through the SQL Server software installation until complete. AMI recommends that Named Pipes be enabled, so that the Application Server can connect to the SQL Server via Fully Qualified Domain Name (FQDN), rather than via an IP Address.

5. Once SQL Server software is installed, click the Windows Start  icon.

6. Type SQL Configuration Manager and select the SQL Configuration Manager from the list of displayed programs.

7. Expand the SQL Server Network Configuration tree and select Protocols for MSSQLSERVER.

8. Right-click Named Pipes and click on Enable.

Note:

If the IP Address will be used rather than the SQL Server name (not recommended), follow the procedure above to configure the TCP/IP protocol.

9. Restart the SQL Server.

10. After the SQL Server has restarted, click the Windows Start  icon and type Firewall.

11. Select Windows Firewall with Advanced Security from the list of displayed programs.

12. Verify Port 1433 is Allowed for TCP on both |Inbound| and |Outbound| connections on the SQL Server.

13. Verify Port 1434 is Allowed for UDP on both |Inbound| and |Outbound| connections on the SQL Server.

AMI Tip!

Failing to open these ports can cause future SQL connectivity issues during the iParc Pro+ PARCS software installation.

14. Verify that you are able to connect to the SQL instance via SQL Management Studio.

Pro+ Server Preparation

1. Install the latest version of Windows Server 2019.

2. Run the AMI OS Prep Utility.

3. Verify Install IIS is checked in AMI OS Prep Utility.

4. Restart the Pro+ Server when prompted.

5. Login to Windows Server as AMI Admin and deploy the OS Prep Utility.

6. Restart the Pro+ Server once the AMI OS Prep Utility is deployed.


iParc Pro+ PARCS Software Installation


1. Insert the facility’s iParc Pro+ PARCS software installation CD into the Application Server and launch the splash screen (if it does not open automatically). Select 1. Install OPUSite from the list of installations.

Important!

The OPUSite installation creates the McGann database in SQL. Failing to run the OPUSite installer will result in a failed installation of the iParcProfessional Pro+ PARCS software.

2. Enter the SQL connection information. 

3. Create a password for the AmiSqlAuth login. Record the password for future use.

4. Verify the Install/Upgrade Database checkbox is checked and click Next.

5. Continue the OPUSite software installation. The RS485 Adapter installation software launches automatically.

6. Complete the RS485 Adapter installation.

7. Select 2. Install iParcProfessional.

8. Continue the iParc Pro+ PARCS software installation.

Note:

The iParc Pro+ PARCS software installation installs the Pro+ applications and the AMI Framework.

9. Enter the SQL connection information when prompted. Use the AMISqlAuth login password created in Step 3. Click Next to launch the installer.

10. The OPUSClient software installation will begin after the iParc Pro+ PARCS software installation has completed.

Note:

The OPUSClient software installation is responsible for installing the Pro+ WebAPI interface.

11. Enter the SQL connection information and AMISQL user credentials when prompted. Continue the OPUSClient software installation until complete.

12. Click 3. Install OPUSCharge.

13. Enter the SQL connection information. Continue the OPUSCharge software installation until complete.

14. If the facility is using Event Services, click 5. Install Event Server and continue the installation until complete.

15. Click Exit and select OK to reboot the server.

Pro+ OPUSite SQL Server Login Screen.

Pro+ SQL Server Connections and Login Screen.

Certificate Creation


Important!

Certificates MUST be created for the Pro+ Server and all connected OPUS devices. Each OPUS device at a Pro+ PARCS site must have certificates created for the IO100 Board. Failing to create certificates for the OPUS devices will result in the device failing to register in the OPUSCharge software.

Note:

The AMICA Certificate Creator Tool is required for this section. Refer to the section Creating Self Signed Certificates with the AMICA Certificate Creator Tool in the Certificates document in the Amano Knowledge Portal (AKP) to download the utility and for further information.

1. Run the SSLCreationTool.bat file as the Administrator.

2. Press 0 and Enter to install the prerequisites.

Important!

During the Open SSL installation, select the /bin radio button when prompted.

3. Press 1 and Enter to create the Certificate Authority. Follow the on-screen prompts.

Important!

Passwords are important. The CA Certificate is the most important certificate. If either CA password is lost, no other certificates can be created. As a result, an OPUS device CANNOT be added to the site and existing OPUS devices CANNOT change their IP Address.

Do NOT lose the CA Certificate passwords. Record the passwords in a safe place for future use.

4. Press 2 and Enter to create the Pro+ PC Certificate. Follow the on-screen prompts.

5. Press 3 and Enter to create an IO100 Certificate. This step must be run for each OPUS device. The IP Address of the IO100 Controller Board must be known in order to create the correct certificates. Follow the on-screen prompts.

6. Press 4 and Enter to create a Fee Computer Certificate, if any OPUS-5700 POS Terminals exist at the facility. Follow the on-screen prompts.

7. Press 5 and Enter to add the Certificate Authority to the Root Certificate store. Follow the on-screen prompts.

8. Press 6 and Enter to bind the Pro+ PC Certificate to the HTTPS protocol. Follow the on-screen prompts.

9. Once all certificates have been created, press 7 and Enter to exit the SSL Creation Tool.

Note:

Sometimes the Pro+ PC Certificate fails to bind the site to the HTTPS protocol. Verify that the certificate was bound correctly using IIS Manager. Refer to the Troubleshooting Certificate Bindings section below.


Troubleshooting Certificate Bindings

Please follow the instructions below if the Pro+ PC Certificate failed to bind to the HTTPS protocol and/or to verify the certificate is bound.

1. Click the Windows Start  icon and type IIS Manager. Select Internet Information Services Manager from the list of programs.

2. Click the  icon beside the server name to expand the server connection.

3. Click the  beside Sites.

4. Select Default Web Site.

5. Click Bindings… in the Actions menu on the right side of the window.

6. If HTTPS is displayed in the Bindings window, the certificate was successfully bound and no further action in this section is necessary. If HTTPS is NOT displayed, please perform the remaining steps.

7. Select Add to add a new binding.

8. For Type select HTTPS and for SSL Certificate select <compname> Server (where <compname> is the name of the Pro+ PARCS computer).

9. Click OK. The certificate is now bound to HTTPS.

Pro+ IIS Manager Site Bindings Screen.

Software Activation


Pro+ Activation

1. Open Internet Explorer and navigate to: https://<compname>/opusclient, where <compname> is the name of the Pro+ PARCS server.

2. Login with as the user Administrator and password Secret.

3. You will be prompted to create a new password for the Administrator account. Save the new password when entered. Record the new password in a safe place for future use. On first time login the About page is displayed by default.

4. Click Activate and enter the activation information provided for the facility.

5. Click Complete Activation when finished. An Activation Successful message box is displayed if the activation succeeds.

6. The About page will display the valid license and indicate that the software is activated.

Pro+ About/Activate Screen.

Pro+ Online Activation Screen.

Pro+ Activation Confirmation Screen.

OPUSCharge Activation

1. Open Internet Explorer (if it is not already open) and navigate to: https://<compname>/OPUSCharge, where <compname> is the name of the Pro+ PARCS server.

2. Create an administrative user for OPUSCharge by entering the desired username, an existing email, and a password for the Administrator. Record the new password in a safe place for future use.

Caution!

The Administrator email is used for password resets. If the Administrator password is lost, there is no way to get the password back without major troubleshooting. Refer to OPUSCharge Distributor’s Manual for further details.

3. Open the About tab and click Activate.

4. Enter the OPUSCharge activation information provided by the facility.

5. Click Complete Activation once the activation information is entered. An Activation Successful message box is displayed if the activation information was correct.

6. Click General in the main menu bar and type the desired WebAPI password in the API Password field.

Important!

The WebAPI password is NOT the same as the OPUSCharge Administrator password. Record the new password in a safe place for future use.

7. Click Save.

All basic AMI iParcProfessional Pro+ PARCS software is now activated.

Pro+/OPUSCharge About Screen.

Pro+/OPUSCharge Online Activation Screen.

Pro+/OPUSCharge General Settings Screen.

Software Configuration


Pro+ Configuration

1. Open Internet Explorer and browse to: https://<compname>/opusclient, where <compname> is the name of the Pro+ PARCS server.

2. Login using the username Administrator and the password created during the iParcProfessional Pro+ PARCS software activation in the previous section.

3. Navigate to Setup > WebAPI.

4. Enter the WebAPI password created during the OPUSCharge software activation in the OPUSCharge Password field.

5. Navigate to Setup > Professional > Facilities.

6. Click Facility Groups.

7. Create a new group by clicking the Add  icon. Name the new group as directed by the facility. Click Save when complete. The Facility Setup screen is displayed.

8. Click Edit Facility next to the default facility. Enter or select the following information according to facility needs.

  • Name – the name of the facility.
  • Facility Group – the group to which the facility is assigned. This should be the facility group created in Step 7.
  • Date Rates Added – the day of the month on which Rates are added (optional).
  • Date Late Fees Added – the day of the month on which Late Fees are added (optional).
  • Max Contracts – the maximum number of contract accounts the facility can contain (optional).

9. Click the Add  icon to add one or more |Facility System Code| to the facility. The system codes must match those encoded on any contract cards that will be used at the facility.

10. Click Save when finished.

11. Click Register Now next to the newly updated facility. When the registration is successful the facility will display as Registered.

Pro+/OPUSClient WebAPI Setup Screen.

Pro+/OPUSClient Facility Setup Screen.

Pro+/OPUSClient Edit Facility Screen.

Pro+/OPUSClient Facility Setup Screen (Registered).

OPUSCharge Configuration

1. Open Internet Explorer and browse to: https://<compname>/opusclient, where <compname> is the name of the Pro+ PARCS server.

2. Login using the username and password created during the OPUSCharge activation in the previous section.

3. Navigate to Setup > Gateway.

4. Set the Processor Type, Default Merchant ID and any other settings required per the information provided by the facility's payment processor. Configure the settings according to your chosen gateway. Refer to the OPUSCharge Distributor’s Manual (Pro+) | Gateway Settings section for further details.

5. Click Save when finished.

6. Navigate to Setup > Clients.

7. Click Edit next to the management client. Set the Merchant ID for the management client. This is usually the same Merchant ID as entered in Step 4. Leave the GUID as default.

8. Click Update when finished.

Pro+/OPUSCharge Gateway Settings Screen.

Pro+/OPUSCharge Client Settings Screen.

Pro+/OPUSCharge Management Client Settings Screen.

Device Configuration

Note:

Before configuring devices in the iParcProfessional Pro+ PARCS software, the device must be configured directly per its type. Consult the installation manuals for the OPUS devices used at the facility for configuration guides.

1. Open Internet Explorer and browse to: https://<compname>/opusclient, where <compname> is the name of the Pro+ PARCS server.

2. Login using the username Administrator and the corresponding password created during the iParcProfessional Pro+ PARCS software activation in the previous section.

3. Navigate to Setup > Device Configuration.

4. Click Access Devices.

5. Click Edit next to the OPUS device you are configuring. Set the following information for each device per facility guidelines. Click Save when finished.

  • Device Name/Description
  • Lot Number
  • Direction
  • Nesting and Anti-passback settings
  • Any additional settings required for the device

6. Repeat Step 5 for each Card Access device.

7. Navigate to Setup > Device Configuration.

8. Click Revenue Devices.

9. Click Edit next to the OPUS device being configuring. Set the following information for each device per facility guidelines. Click Save when finished.

  • Device Name/Description
  • Lane Number
  • Lot Number
  • Credit Card In/Out Rate (optional)
  • Digital Archive settings (optional)
  • Any additional settings required for the device

10. Repeat Step 9 for each Revenue Device.

Pro+ Access Devices Configuration Screen.

Pro+ Access Devices Settings Screen.

Pro+ Revenue Devices Configuration Screen.

Pro+ Revenue Devices Settings Screen.

Optional Configuration


The following features are configured using the iParcProfessional Pro+ PARCS software applications. Note: this functionality may be moved to the Pro+ PARCS system at a later date.

Barcode Overages

Before configuring the barcode overages, create a rate for the OPUS devices using the Rate Setup Tool.

1. Open Internet Explorer on the application server.

2. Navigate to Program Data > AMI > OPUSite > Credential.

3. Create a new folder called Rate.

4. Copy the rate .xml file created using the Rate Tool application into the Rate folder.

5. Open the Revenue Management application on the application server.

6. Navigate to Utilities > Setup > Overages.

7. Select the Overage Rates from the drop-lists.

Pro+ OPUSClient – Barcode Overages Rate Folder.

Reader Messages

1. Open the Card Access module on the Application Server.

2. Navigate to Utilities > Messages.

3. Configure the Reader Messages for the desired scenarios.

Note:

OPUS devices use the bottom two lines of the |Five Line Display| sub-section for Reader Messages.

Pro+ OPUSClient – Reader Messages.

Notification Configuration


1. Open Internet Explorer and browse to: https://<compname>/opusclient, where <compname> is the name of the Pro+ PARCS server.

2. Enter the username and password created in the iParcProfessional Pro+ PARCS software activation section.

3. Click the SMTP Settings tab.

4. Enter the SMTP information and click Save.

5. Navigate to the Notification home page and click Add a Group.

6. Once a group is added, click Add a Recipient to add to the group. Repeat this step for multiple recipients.

7. Click the Alerts button to configure which alerts are sent to the group recipient(s).


Optional Software


The sections below contain procedures for configuring software that is not included in the standard iParcProfessional Pro+ PARCS software suite. However, these software modules are commonly used and are included here for completeness.

Merchant Connect MULTI

Application Installation and Configuration


1. The Merchant Connect MULTI® (MCM) files and Terminal IDs are provided by Amano McGann, Inc. Take the entire MCM folder to the facility server to install the software.

2. Extract the MCM folder if compressed.

3. Run the setup.msi file to install the MULTI application.

4. Once MULTI is installed, run the Multi.exe utility.

5. Click Configuration and select Add New File/Terminal.

6. Click File and Open.

7. Browse to the .DAT files that were included in the MCM folder.

8. Add the .DAT file.

9. Click the File tab and select Save and Exit. The Terminal ID is displayed in the MULTI application.

10. Repeat Steps 5 through Step 9 for any remaining terminals.

Service Installation and Configuration

1. Close the MULTI application.

2. Click the Windows Start  icon and type CMD. Select Command Prompt from the list of available programs.

3. Enter the following command: c:\merchantconnectmulti\multi_sv.exe –i.

4. Close CMD once the command has completed.

5. Click the Windows Start  icon and type Services. Select Services from the list of available programs.

6. Find the CDCA Multi Client. Right-click the service and select Start.

eParcSuite

Installation and Activation

1. Launch the eParcSuite Installer.

2. After the installation is complete, open Internet Explorer and navigate to: https://<compname>/olv, where <compname> is the name of the computer hosting eParcSuite.

3. Login as user Administrator and password Secret1.

4. Activate the eParcSuite products purchased by the facility.

Configuration

1. Login to eParcSuite.

2. Hover the mouse over the Setup tab and select My Profile.

3. Select the printer type from the drop-list. The printer type determines how the QR Codes are formatted/displayed when printed.

AMI Tip!

Set up multiple eParcSuite users if the facility has more than one printer type.

4. Click the Change Password tab and change the Administrator password. Record the new password in a safe place for future use.

5. Set up an eParcGroup.

Note:

A Card Access module credit card Access Group is required for an eParcGroup used with the eFlexPass feature (to accommodate patrons whose parking pass exceeds the stay limit).

6. Set up an eParc User.

7. Set up a Validation.

8. Set up the SMTP Account settings.

9. See the eParcSuite Online Validations Solution (OLV) Features for more information.