OPUSClient UI Distributor Manual – Alerts Menu (Pro+)


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Alerts Menu


The Alerts menu on the main menu bar is used to configure iParc Pro+ PARCS system alarms and to view and clear active alarms.

Hover the mouse over the Alerts tab on the main menu bar to view the Alerts sub-menu options:

  • Alarms Configuration
  • Active Alarms

Pro+ Web-client – Alerts Menu.

Alarms Configuration

The Alarms Configuration sub-menu option is used to configure and set up alarms. It has the following options:

  • Revenue
  • Card Access

To open the Alarms Configuration sub-menu, hover the mouse over the Alerts tab on the main menu bar and click on Alarms Configuration.

Anti-Tampering Feature

When you click on the Alarms Configuration sub-menu option, the Amano McGann Alarms configuration screen is displayed.

With the Greece 11 software release, anti-tampering software is available that uses digital signatures to monitor sensitive user interface programs (OPUSClient UI, OPUSCharge UI) and OPUSite Web Services (Card Access, Credentials, Activation, and Revenue), along with their corresponding Web.Config and related files.

Note: Only Super Users can enable the the anti-tampering feature. For all other users, the Enable Anti-Tampering checkbox is unavailable.

To enable the anti-tampering feature:

1. Launch OPUSClient UI and login as a Super User.

2. Navigate to Alerts > Alarms Configuration.

3. Check the Enable Anti-Tampering checkbox.

Once enabled, the iParc Pro+ Parcs system will review the digital signatures of protected services and files every two hours to detect if unauthorized changes have been made. If the correct digital signature is not found, or if corresponding files have been altered, an alarm is displayed in the OPUSClient UI > Alarms > Active Alarms panel.

Important!

If a tamper alert indicates unauthorized changes, contact AMI Customer Support as soon as possible after viewing the alert.

Authorized Changes

Authorized changes that will generate tamper alerts include:

  • Changes to, or upload of, a new Web.Config file.
  • Software upgrades.

Authorized changes do not require contacting AMI Customer Support. A Super User or Administrator can login to OPUSClient UI and clear the alerts caused by authorized actions. Uncheck the Enable Anti-Tampering checkbox, wait ten (10) seconds, then check the checkbox again. This will cause the anti-tampering feature to accept the authorized changes to files and software upgrades.

Pro+ Web-client – Anti-tampering Enable Screen.


To Configure Revenue Alarms

1. Launch OPUSClient UI and login.

2. Navigate to Alerts > Alarms Configuration.

3. Click on the Revenue option. The Revenue Alarms Configuration panel is displayed showing a list of revenue devices for the site.

4. Click on the View  icon to view all available alarms for that revenue device. The Displayed Alarms configuration panel for that device is displayed.

5. Check the checkboxes corresponding to the revenue device alarms you want enabled for the device.

6. Click Save to save the changes or Cancel to exit without saving.

Pro+ Web-client – Revenue Alarms Configuration Panel.

To Configure Card Access Alarms

1. Launch OPUSClient UI and login.

2. Navigate to Alerts > Alarms Configuration.

3. Click on the Card Access option. The Card Access Alarms Configuration panel is displayed, which shows a list of access alarms for the site.

4. Check the checkboxes corresponding to the card access device alarms you want enabled. Enable the Audible Alarm, or the Display Alarm, or both.

5. Click Save to save the changes or Cancel to exit without saving.

Pro+ Web-client – Card Access Alarms Configuration Panel.



Active Alarms

The Active Alarms sub-menu option is used to view, acknowledge, and delete Revenue, Card Access and Count alarms.

To view and clear alarms:

1. Double-click on the Alerts tab on the main menu bar, or navigate to Alerts > Active Alarms. The Alarms information page is displayed.

2. Check the Flash Alert Notification checkbox to have the Alerts tab on the main menu bar flash on/off to indicate that alerts are present.

3. To acknowledge an alarm, click on the Acknowledge Alarm  icon corresponding to the alarm. The alarm text will change from red to black.

4. To clear an alarm, click on the Clear Alarm  icon corresponding to the alarm. The alarm listing is deleted.

5. To clear all alarms of a given type (e.g., Revenue, Access, or Count), click on the corresponding Clear All Alerts button. All alarms shown for that alarm type are deleted.

Pro+ Web-client – Alarms Information Page.