MiParc Payment Portal – Operators Manual


Table of Contents

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Overview


The MiParc Payment Portal is an outward-facing, internet-based web service and user account portal. It enables parking patrons with monthly contracts to remotely access, review and update their parking account information using a standard web browser.

Once a MiParc User Account is created, the account-holder can securely login to their MiParc Payment Portal account to pay monthly parking fees using a credit card (or using a Credit-Card-on-File for auto-recharge accounts). MiParc end-users can transfer funds into their debit accounts, change the method of payment, review charges and credit balances, and more.

Accessing MiParc and Options

Before using the MiParc Payment Portal, patrons must register their online account. The following sections describe the registration process, as well as logging in and out of the MiParc Payment Portal.

Registering a New Account

To register a new user account:

1. Navigate to the following URL: https://<IP address of server>/MiParc. The Logon screen appears.

2. Click either of the two Register hyperlinks. The Register screen, Version 1, is displayed.

Determine the type of registration needed by reviewing the facilities listed in the SelectFacility(s) field:

  • If access to park in any of the facilities listed (access credentials) has not already been granted, remain on the Register screen, Version 1, and complete the fields. Refer to the Registering: No Existing Access Credential sub-section below for details.
  • If access to park in any of the facilities listed (access credentials) has already been granted, click the hyperlink in the Note: If you have an existing credential, click here to create a MiParc account text at the top of the screen to proceed to the Register screen, Version 2. Complete the fields. Refer to the Registering: With an Existing Access Credential sub-section below for details.

Registering: With No Existing Access Credential

1. Remain on the Register screen, Version 1, and complete the fields. Note that all required fields are marked with an asterisk (*). Fields include:

  • First Name: Enter the user’s first name.
  • MI: Enter the user’s middle initial.
  • Last Name: Enter the user’s last name.
  • User Name: Enter a username to be used when logging onto the system.
  • Password: Enter a password to be used when logging onto the system. Passwords must be a minimum of six characters in length.
  • Confirm Password: Re-enter the chosen password.
  • Email Address: Enter the primary email address to be associated with the new account.
  • License Plate Number: Enter the license plate number of the vehicle to be associated with the new account.
  • Select Facility(s): From the drop-list, select the facilities for which access is being requested. Use Ctrl + click to select multiple facilities.
  • Street Address 1: Enter the primary street address to be associated with the new account. Note that a second address line is provided, if needed.
  • City: Enter the city to be associated with the new account.
  • State: From the drop-list, select the state to be associated with the new account.
  • Zip Code: Enter the zip code or postal code to be associated with the new account.
  • Primary Phone: Enter the primary telephone number to be associated with the new account.
  • Other Phone: Enter a secondary telephone number to be associated with the new account, if desired.

2. Click the Terms and Conditions hyperlink to view the terms and conditions of the account agreement.

3. If the terms are acceptable, click the checkbox next to I agree to these Terms and Conditions.

4. Click Register.

Following the submission of the registration information, the submission is reviewed by a site administrator. An email is sent to the user at the email address provided to notify whether their application has been accepted, rejected, or if further information is needed. Follow the instructions in the email received as necessary to complete the registration process.

MiParc Payment Portal – Logon screen.

MiParc Payment Portal – Register screen, Version 1.

Registering: With An Existing Access Credential

1. From the Register screen, Version 1, click the hyperlink in the Note: If you have access to park in any of the listed facilities, click here to register text at the top of the screen. The Register screen, Version 2, appears.

AMI Tip!

To return to the Register screen, Version 1, click the hyperlink in the Note: Click here to register if you do not have an account number text at the top of the screen.

2. Remain on the Register screen, Version 2, and complete the fields. Note that all required fields are marked with an asterisk (*). Fields include:

  • Account Number: Enter the currently assigned account number.
  • Last Name: Enter the user’s last name.
  • Email Address: Enter the primary email address to be associated with the account.
  • User Name: Enter a username to be used when logging onto the system.
  • Password: Enter a password to be used when logging onto the system. Passwords must be a minimum of six characters in length.
  • Confirm Password: Re-enter the chosen password.

3. Click the Terms and Conditions hyperlink to view the terms and conditions of the account agreement.

4. If the terms are acceptable, click to select the checkbox next to I agree to these Terms and Conditions.

5. Click Register.

MiParc Payment Portal – Register screen, Version 2.


Logging In/Out of the MiParc Payment Portal

To log in or out of the MiParc Payment Portal, follow these step:

Logging In

1. Navigate to the following URL: https://<IP address of server>/MiParc. The Logon screen appears.

2. Enter a valid username and password.

3. Click either the Log On button or the Logon hyperlink. The Welcome to our MiParc online bill payment site! (Home) screen is displayed by default.

Other actions on the Logon screen include:

  • Click Home to refresh or return to the Logon screen.
  • Click the Contact Us button to view AMI contact information, including address, phone number and email address.

Logging Out

Click the Log Off hyperlink to log off.

Recovering a User Name or Password

If assistance is required in recovering an existing username or password:

1. Click the Click here if you forgot your Username/Password link. The Forgot Username/Password screen is displayed.

2. Enter the last name and email address associated with the existing account and click Submit. An email is sent containing information on the missing user name and password.

3. Click the Home button to return to the Logon screen.

MiParc Payment Portal – Home Screen.

MiParc Payment Portal – Username/Password screen.

Home


An overview of the current account with user status and user options appears on the Home screen. Functions are available in the main menu at the top of the screen and via buttons that appear on the main screen.

AMI Tip!

The main menu buttons are shown on all pages in the application.

Overview information includes:

  • All current contracts information, including the Rate, to which facilities the Rate applies, and any outstanding balances due.

Multiple options are available in both the main menu and via buttons on-screen. Click to select the function needed.

  • Home: Click the Home tab on the main menu to return to the Home screen at any time.
  • Payments: Hover the cursor over the Payment tab to access the drop-list containing information on current payment options. Options include Contract Payment and Debit Payment. These options can also be accessed by clicking the Pay Contract Bill or Pay Debit Bill buttons on the Home screen. Refer to the Payments section below for details on payments.
  • Account: Hover the cursor over the Account tab to access the drop-list containing information on the current account setup. Choices in the drop-list include Change Password, Billing Info, Credit Card Info Vehicle Info, and Credential Info. Refer to the Account section below for details on accounts.
  • Statements: Click the Statements tab on the main menu to access current and past billing statements for the current account. The Statements screen is displayed. Refer to the Statements section below for details on billing statements.
  • History: Click the History tab on the main menu to access the transaction history for the current account. The History screen is displayed. Refer to the History section below for details on transaction history.
  • Hello <username>: Click the <username> hyperlink to access information on the user currently logged in. The Profile screen is displayed. View the current user’s name and email address. Update the current password by clicking Change Password, if desired.

MiParc Payment Portal – Hello Username hyperlink.

MiParc Payment Portal – User Profile screen.

  • Contact Us: Click the Contact Us tab on the main menu to access the Amano McGann, Inc. street address, telephone number and email information. The Contact Us screen is displayed with the contact details.

MiParc Payment Portal – Contact Us main menu tab.

MiParc Payment Portal – Contact Us screen.

  • View Barcode: Click this button to generate a barcode that contains user account information that can be read by barcode readers and smartphone applications.

MiParc Payment Portal – View Barcode button.

  • Email BarcodeClick this button to generate a barcode that contains user account information that can be read by barcode readers and smartphone applications. The barcode is also emailed to the user account primary email address on file.

MiParc Payment Portal – Email Barcode button.

AMI Tip!

Barcodes are helpful for use as a backup credential for users who normally gain access to a facility via License Plate Recognition (LPR). When using a vehicle other than the primary vehicle associated with the account, the barcode generated from the Home screen can be used as a credential instead of the usual LPR validation by displaying the barcode on a smartphone screen.

MiParc Payment Portal – Home main menu tab.

MiParc Payment Portal – Payments main menu tab.

MiParc Payment Portal – Pay Contract Bill button.

MiParc Payment Portal – Pay Debit Bill button.

MiParc Payment Portal – Account main menu tab.

 MiParc Payment Portal – Statements main menu tab.

MiParc Payment Portal – History main menu tab.

Payments


To make payments for the current user account, including paying for additional access on a contract account, or for making a one-time debit payment, select the appropriate option and follow the instructions below.

AMI Tip!

Contract account payments are rolling accounts that charge users on a regular basis (ex., per week, per month) and are paid on a regular schedule. Debit account payments are one-time charges made when a user enters and exits a facility.

Contract Payments

To make a contract account payment, either hover the cursor over the Payments tab drop-list and click Contract Payment, or, from the Home screen, click Pay Contract Bill. One of two screens is displayed:

  • If the Contract Payment screen with a field for entering a credit card number appears, proceed to the Making Contract Payment with Card Number sub-section below.
  • If the Contract Payment screen without a field for entering a credit card number (i.e., a field for entering an email address is present instead), proceed to the Making Contract Payment without Card Number sub-section below.

MiParc Payment Portal – Contract Payment with Card Number.

MiParc Payment Portal – Contract Payment without Card Number.

Making a Contract Payment with a Card Number

1. Complete the fields and selections on the Contract Payment screen as outlined below.

  • Facility: From the drop-list, select the appropriate facility to make the payment.
  • Payment Amount: Enter the amount of the payment to be made.
  • Card Select: Next to the appropriate choice, click to select the radio button, as follows:

 Use your primary card ending in: Choose this radio button and the payment will be charged to the default primary card on file for the account.

 Use another Credit or Debit card: Choose this radio button to use a different card than the default primary card to make the payment. Enter a card number and expiration date for the new card.

Check the Save this card checkbox to save the information for the newly entered credit card to the existing user account (n.b., a maximum of two credit cards can be saved per account). Click the What's this? hyperlink. The Saving a Credit Card screen is displayed with details.

MiParc Payment Portal – Saving a Credit Card screen.

Note

Refer to the Account sub-section below for additional details on saving and managing credit card information.

2. Click Continue. A confirmation screen shows the details of the payment transaction about to be made.

3. Review the information on the confirmation screen to ensure it is correct.

4. To receive emailed receipts, check the Receive Emails checkbox.

5. Click Continue to submit the payment. Click Back to cancel the payment.

Note

If any issues with the payment submitted occur, the Contract Payment screen will reappear with an error message. Update the necessary fields and click Continue to resubmit the payment transaction.

MiParc Payment Portal – Contract Payment with Card Number.

MiParc Payment Portal – Contract Payment confirmation screen.

Making a Contract Payment without a Card Number

1. Complete the fields and selections on the Contract Payment screen as outlined below.

  • Facility: From the drop-list, select the appropriate facility to make the payment.
  • Payment Amount: Enter the amount of the payment to be made.
  • Comment: Enter any useful notes for the transaction.
  • Email Address: Enter the email address associated with the account.

2. Click Continue. The user is redirected to the Payment Express Hosted Paymentweb-page.

Note!

* Sites that use other gateway processors will display a different screen.

3. From the Payment Express Hosted Payment web-page, under the Payment Checkout heading, in the Amount field, ensure that the same amount as entered on the Contract Payment screen appears.

4. Enter the account details for the method selected. Note that all required fields are indicated with an asterisk (*).

5. Click Submit to complete the payment or Cancel Transaction to exit without processing. A confirmation screen appears that shows the details of the transaction.

6. Review the information on the confirmation screen to ensure it is correct.

7. To receive emailed receipts, check the Receive Emails checkbox.

8. Click Continue to submit the payment. Click Back to cancel the payment.

MiParc Payment Portal – Contract Payment without Card Number.

Payment Express Hosted Payment web-page.

MiParc Payment Portal – Contract Payment confirmation screen.

Debit Payment

To make a debit payment, either hover the cursor over the Payments drop-list and click Contract Payment, or from the Home screen, click Pay Contract Bill. One of two screens is displayed:

  • If the Debit Payment screen with a field for entering a credit card number appears, proceed to the Making Debit Payment with Card Number sub-section below.
  • If the Debit Payment screen without a field for entering a credit card number appears (a field for entering an email address is shown instead), proceed to the Making Debit Payment without Card Number sub-section below.

Making a Debit Payment with a Card Number

1. Complete the fields and selections on the Debit Payment screen as outlined below.

  • Facility: From the drop-list, select the appropriate facility to make the payment.
  • Payment Amount: Enter the amount of the payment to be made.
  • Card Select: Next to the appropriate choice, click to select the radio button, as follows:

 Use your primary card ending in: Choose this radio button and the payment will be charged to the default primary card on file for the account.

 Use another Credit or Debit card: Choose this radio button to use a different card than the default primary card to make the payment. Enter a card number and expiration date for the new card. Check the Save this card checkbox to save the information for the newly entered credit card to the existing user account (a maximum of two credit cards can be saved per account). Click the What's this? link and the Saving a Credit Card screen is displayed with details.

MiParc Payment Portal – Saving a Credit Card window.

AMI Tip!

Refer to the Account section below for additional details on saving and managing credit card information.

2. Click Continue. A confirmation screen is displayed that shows the details of the payment transaction about to be made.

3. Review the information on the confirmation screen to ensure it is correct.

4. To receive emailed receipts, check the Receive Emails checkbox.

5. Click Continue to submit the payment. Click Back to cancel the payment.

Note

If any issues with the payment submitted occur, the Contract Payment screen reappears with an error message. Update the necessary fields and click Continue to resubmit the payment transaction.

MiParc Payment Portal – Debit Payment with Card Number.

MiParc Payment Portal – Debit Payment confirmation screen.

Making a Debit Payment without a Card Number

1. Complete the fields and selections on the Debit Payment screen as outlined below.

  • Facility: From the drop-list, select the appropriate facility to make the payment.
  • Payment Amount: Enter the amount of the payment to be made.
  • Comment: Enter any useful notes for the transaction.
  • Email Address: Enter the email address associated with the account.

2. Click Continue. The user is redirected to the Payment Express Hosted Paymentweb-page.

Note!

* Sites that use other gateway processors will display a different screen.

3. From the Payment Express Hosted Payment web-page, under the Payment Checkout heading in the Amount field, ensure that the same amount as entered on the Debit Payment screen is shown.

4. Enter the account details for the method selected. Note that all required fields are indicated with an asterisk (*).

5. Click Submit to complete the payment or Cancel Transaction to exit without processing. A confirmation screen is displayed that shows the details of the transaction.

6. Review the information on the confirmation screen to ensure it is correct.

7. To receive emailed receipts, check the Receive Emails checkbox.

8. Click Continue to submit the payment. Click Back to cancel the payment.

MiParc Payment Portal – Debit Payment without Card Number.

Payment Express Hosted Payment web-page.

MiParc Payment Portal – Debit Payment confirmation screen.

Account


To manage settings for the current account – including password setup, billing information details, and credit card information – select the appropriate option from the Account drop-list and follow the instructions below.

Change Password

To change the user account password:

1. Hover the cursor over the Account drop-list and click Change Password. The Profile – Change Password screen appears.

2. Complete the fields on the Profile – Change Password screen to set up a new password. Fields include:

  • Current Password: Enter the current password for the user account.
  • New Password: Enter the desired new password for the user account. Passwords must be a minimum of six characters in length.
  • Confirm New Password: Re-enter the desired new password to confirm the change.

3. Click Change Password to update the password. Click Cancel to exit without changing the current password.

MiParc Payment Portal – Profile-Change Password screen.

Billing Information

To review or update billing information for the user account:

1. Hover the cursor over the Account drop-list and click Billing Info. The Billing Information screen is displayed that shows all of the current billing information for the user account.

2. Update the billing information fields as needed. Note that all required fields are marked with an asterisk (*). Fields include:

  • Account Number: This read-only field displays the current user account's Unique Identification Number.
  • First Name: Enter or update the user’s first name.
  • MI: Enter or update the user’s middle initial.
  • Last Name: Enter or update the user’s last name.
  • Address: Enter or update the primary street address for the user account. Note that a second address line is provided, if needed.
  • City: Enter or update the city for the user account.
  • State/Province: From the drop-list, select the state or province for the user account.
  • Postal Code: Enter or update the zip code or postal code for the user account.
  • E-Mail: Enter or update the primary email address for the user account.
  • Primary Phone: Enter or update the primary telephone number for the user account.
  • Other Phone: Enter or update a secondary telephone number for the user account, if desired.

3. Click Save to save changes. Click Reset to restore the fields to the last saved setting and reject all recent changes.

MiParc Payment Portal – Billing Information screen.

Credit Card Information

To change the credit card information associated with the user account, or to set up auto-pay options, follow the procedures below.

Note

Up to two cards can be saved per user account.

1. Hover the cursor over the Account drop-list and click Credit Card Info. The Current Cards on File screen is displayed that shows information on all cards currently saved to the user account.

      Overview fields include:

  • Credit Card Number: The number of the specific credit card.
  • Expiration Date: The date the credit card expires.
  • Primary: This field is selected if the credit card shown has been configured as the primary card for the user account. Select a different primary card by clicking the radio button next to another credit card listed.
  • Delete: Click the Delete icon to remove a specific credit card from the account.

Note

In some cases, depending on system settings, when the user clicks the Delete icon, the user will be redirected to the Payment Express Hosted Payment web-page, where the card information can be edited or removed. Note that all required fields are indicated with an asterisk (*). Also note that sites using other gateway processors will display a different screen.

MiParc Payment Portal – Current Cards on File screen.

Payment Express Hosted Payment web-page.


Adding a New Credit Card

To add a new credit card to the user account:

1. Click Add Credit Card. One of two screens is displayed:

  • If the Add Card window is shown, proceed to the Add Card Window sub-section below.
  • If the Payment Express Hosted Payment* web-page is shown, proceed to the Payment Express Window sub-section below.

Note!

* Sites that use other gateway processors will display a different screen.

Add Card Window

  1. Complete the fields in the Add Card window as outlined below.
  • Card Number: Enter the number for the new credit card.
  • Name on Card: Enter the name of the credit card owner, exactly as it appears on the card.
  • Expiration Date: From the drop-lists, select the month and year that the new credit card expires.
  • Billing Zip Code: Enter the zip code or postal code of the billing address associated with the new credit card.

2. Click Save to save changes and add the card to the user account. Click Cancel to exit without saving.

Payment Express Window

1. Complete the fields on the Payment Express Hosted Payment* web-page as outlined below. Note that all required fields are indicated with an asterisk (*).

Note!

* Sites that use other gateway processors will display a different screen.

  • Card Number: Enter the number for the new credit card.
  • Name on Card: Enter the name of the credit card owner, exactly as it appears on the card.
  • Expiry Date: From the drop-lists, select the month and year that the new credit card expires.
  • CVC: Enter the security code from the card.

2. Click Submit to save the changes. Click Cancel Transaction to exit without saving.

MiParc Payment Portal – Add Card screen.

Payment Express Hosted Payment web-page.


To Activate Auto-Pay

To activate auto-pay features for credit cards associated with contract accounts, follow the steps below:

Note

Refer to the Payments section above for additional details on contract payments.

1. Click Manage Auto-Pay. The Manage Auto Pay screen is displayed. All facilities to which the user is assigned access are shown under the |Auto Pay Balance Due| sub-head.

2. Check the checkboxes to activate auto-pay for any or all of the listed facilities.

3. Click Save to save changes and add the auto-pay feature to the facility and credit card. Click Cancel to exit without saving.

MiParc Payment Portal – Manage Auto Pay screen.


Statements


To retrieve and view the current billing statement, or previous billing statements, for the account (for both contract accounts and debit payments), follow the procedure below.

AMI Tip!

Contract account payments are rolling accounts that charge users on a regular basis (ex., per week, per month) and are paid on a regular schedule. Debit account payments are one-time charges made when a user enters and exits a facility.

1. Click the Statements tab on the main menu. The Statements screen is displayed and defaults to the Contract Payment sub-tab. Note that no data appears.

2. Click the Contract Payment sub-tab to review contract transactions. Click the Debit Payment sub-tab to review debit transactions. Refer to the appropriate sub-section below for further details.

Contract Payment Statement

To access contract payment statements, follow the procedure below.

1. From the Contract Payment sub-tab, type in or use the Calendar  icon to select a start date for the pay period information to be retrieved.

2. Type in or use the Calendar  icon to select an end date for the pay period information to be retrieved.

3. Click Get Statement. If data exists for the selected time period, the form fields on the screen are populated. 

4. Review the pay period information as needed.

AMI Tip!

If pay period information is populated, a Print button also appears. Click the Print button to view the Print Preview screen and to print a hardcopy of the pay period data.

Fields on the Contract Payment forms table include:

FieldInformation
Tran NumberUnique Identification Number for the specific transaction.
DateDate the specific transaction occurred.
DescriptionA text description of the specific transaction.
Card NumberCard number used in the specific transaction.
Card TypeCard type used in the specific transaction.
Prev BalanceBalance on the contract account prior to the specific transaction.
Amount PaidAmount paid toward the previous balance in the specific transaction.
Balance DueAmount remaining due on the contract account following the specific transaction, if applicable.
Paid ThruDate through which the contract account is now paid and access for the user to the facility or facilities is still available.
FacilityFacility to which the transaction applied.

MiParc Payment Portal – Contract Payment Statement without data.

MiParc Payment Portal – Contract Payment Statement with data.

Debit Payment Statement

To access debit payment statements, follow the procedure below.

1. From the Debit Payment sub-tab, type in or use the Calendar  icon to select a start date for the pay period information to be retrieved.

2. Type in or use the Calendar  icon to select an end date for the pay period information to be retrieved.

3. Click Get Statement. If data exists for the selected time period, the form fields on the screen are populated. 

4. Review the pay period information as needed.

AMI Tip!

If pay period information is populated, a Print button also appears. Click the Print button to view the Print Preview screen and to print a hardcopy of the pay period data.

Fields on the Debit Payment tab include:

FieldInformation
Tran NumberUnique Identification Number for the specific transaction.
DateDate the specific transaction occurred.
DescriptionA text description of the specific transaction.
Card NumberCard number used in the specific transaction.
Card TypeCard type used in the specific transaction.
Amount PaidAmount paid toward the balance owed in the specific transaction.
FacilityFacility to which the transaction applied.

MiParc Payment Portal – Debit Payment Statement with data.

History


To retrieve and view the transaction history for the user account, follow the steps below:

Click the History tab on the main menu. The Transaction History screen is displayed containing the information for recent transactions for the user account.

History screen fields include:

FieldInformation
Tran NumberUnique identification number for the specific transaction.
DateDate the specific transaction occurred.
DescriptionA text description of the specific transaction.
Card NumberCard number used in the specific transaction.
Card TypeCard type used in the specific transaction.
Prev BalanceBalance available prior to the specific transaction (for contract accounts).
Amount PaidAmount paid toward the balance owed in the specific transaction.
Balance DueAmount remaining due following the specific transaction, if applicable.
Paid ThruDate through which the account is now paid through and access for the user to the facility or facilities is still available (for contract accounts).
FacilityFacility to which the transaction applied.

MiParc Payment Portal – Transaction History screen.